Frequently Asked Questions
General Questions
What is Sarafi Live?
▼Sarafi Live is a fast and secure crypto exchange platform that allows you to swap over 980 cryptocurrencies instantly without registration.
How do I start using Sarafi Live?
▼Simply choose an exchange pair, send your funds to the provided deposit address, and we’ll handle the rest. No registration is required.
Is Sarafi Live secure?
▼Yes, we prioritize security and ensure all transactions are processed safely and efficiently.
Transactions
How fast will my transaction be processed?
▼The processing speed ranges from about two to twenty minutes, depending on how long it takes for a block to happen in the network.
What if my transaction is stuck?
▼If your transaction is stuck, please contact our support team with your transaction ID for assistance.
What is the minimum exchange amount?
▼The minimum amount varies by cryptocurrency. Check the details on the exchange page.
Wallets
How do I get my cryptocurrency wallet address?
▼When you create a wallet, you automatically get an address and a private key. Keep your private key to yourself and don’t show it to anyone.
What if I sent coins to the wrong wallet?
▼Unfortunately, transactions to incorrect addresses cannot be reversed. Always double-check before sending.
Can I use any wallet for exchanges?
▼Yes, as long as the wallet supports the cryptocurrency you’re sending or receiving.
Fees & Rates
What fees are charged for exchanges?
▼We charge a small fee included in the exchange rate. Details are displayed before confirming the transaction.
How are exchange rates determined?
▼Rates are based on real-time market data to ensure you get the best possible rate.
What is the difference between fixed and floating rates?
▼Fixed rates lock the rate at the time of the transaction, while floating rates fluctuate with the market.
Security
Is my personal information safe?
▼Yes, we use advanced encryption and security measures to protect your data.
What happens if I lose access to my account?
▼Contact our support team immediately. We’ll guide you through the account recovery process.
Do you support two-factor authentication (2FA)?
▼Yes, we highly recommend enabling 2FA for added security.
At Sarafi Live, we're passionate about simplifying the world of cryptocurrency trading. Our mission is to empower users with a fast, secure, and user-friendly platform that puts control back in their hands.