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Frequently Asked Questions

General Questions

What is Sarafi Live?

Sarafi Live is a fast and secure crypto exchange platform that allows you to swap over 980 cryptocurrencies instantly without registration.

How do I start using Sarafi Live?

Simply choose an exchange pair, send your funds to the provided deposit address, and we’ll handle the rest. No registration is required.

Is Sarafi Live secure?

Yes, we prioritize security and ensure all transactions are processed safely and efficiently.

Transactions

How fast will my transaction be processed?

The processing speed ranges from about two to twenty minutes, depending on how long it takes for a block to happen in the network.

What if my transaction is stuck?

If your transaction is stuck, please contact our support team with your transaction ID for assistance.

What is the minimum exchange amount?

The minimum amount varies by cryptocurrency. Check the details on the exchange page.

Wallets

How do I get my cryptocurrency wallet address?

When you create a wallet, you automatically get an address and a private key. Keep your private key to yourself and don’t show it to anyone.

What if I sent coins to the wrong wallet?

Unfortunately, transactions to incorrect addresses cannot be reversed. Always double-check before sending.

Can I use any wallet for exchanges?

Yes, as long as the wallet supports the cryptocurrency you’re sending or receiving.

Fees & Rates

What fees are charged for exchanges?

We charge a small fee included in the exchange rate. Details are displayed before confirming the transaction.

How are exchange rates determined?

Rates are based on real-time market data to ensure you get the best possible rate.

What is the difference between fixed and floating rates?

Fixed rates lock the rate at the time of the transaction, while floating rates fluctuate with the market.

Security

Is my personal information safe?

Yes, we use advanced encryption and security measures to protect your data.

What happens if I lose access to my account?

Contact our support team immediately. We’ll guide you through the account recovery process.

Do you support two-factor authentication (2FA)?

Yes, we highly recommend enabling 2FA for added security.