Sarafi knowledge Base
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Video Guide
FAQ
API for developers
Troubleshooting
My Transaction
My Wallet
Frequently Asked Questions
General Questions
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What is Sarafi Live?
Sarafi Live is a fast and secure crypto exchange platform that allows you to swap over 980 cryptocurrencies instantly without registration.
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How do I start using Sarafi Live?
Simply choose an exchange pair, send your funds to the provided deposit address, and we’ll handle the rest. No registration is required.
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Is Sarafi Live secure?
Yes, we prioritize security and ensure all transactions are processed safely and efficiently.
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What cryptocurrencies can I exchange?
We support over 980 currencies, including all popular blockchains, stablecoins, and trending tokens.
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How long does an exchange take?
The average exchange time is about 5 minutes, but it can vary depending on network conditions.
Transactions
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What if my transaction is stuck?
If your transaction is stuck, please contact our support team with your transaction ID for assistance.
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Why is my transaction amount too low?
Some blockchains have minimum transaction amounts. Ensure your amount meets the network requirements.
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What if my payment wasn’t received?
Double-check the deposit address and blockchain network. If the issue persists, contact support.
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How do I track my exchange progress?
You can track your exchange on the transaction page using the provided tracking ID.
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What is the triumph rate?
Our 98% triumph rate reflects the success rate of completed exchanges without issues.
Wallets
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Why is my wallet address invalid?
Ensure you’re using the correct address format for the specific cryptocurrency.
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What does ‘Not yet redeemed’ mean?
This status indicates that the funds have not been claimed or processed yet.
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I sent coins to the wrong wallet. What should I do?
Unfortunately, transactions to incorrect addresses cannot be reversed. Always double-check before sending.
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What are ETH contract addresses?
These are unique addresses for ERC-20 tokens on the Ethereum blockchain.
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Can I use any wallet for exchanges?
Yes, as long as the wallet supports the cryptocurrency you’re sending or receiving.
Support & Troubleshooting
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How do I contact customer support?
You can reach out via the support link on our website or email us directly.
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Why isn’t customer support replying?
Our team aims to respond within 24 hours. If you haven’t heard back, please check your spam folder or resend your query.
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Can’t log in to my account. What should I do?
Ensure you’re using the correct credentials. If the issue persists, use the password recovery option.
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How do I enable or disable 2-FA?
You can manage 2-FA settings in your account security section.
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What if I didn’t receive my refund?
Please contact support with your transaction details for further investigation.
Exchange Details
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How do I choose an exchange pair?
Select from over 520,000 exchange pairs listed on our platform. Use filters to find your desired pair.
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What is the minimum exchange amount?
The minimum amount varies by cryptocurrency. Check the details on the exchange page.
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How are exchange rates determined?
Rates are based on real-time market data to ensure you get the best possible rate.
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Can I cancel an exchange?
Once an exchange is initiated, it cannot be canceled. Please review all details before proceeding.
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What happens if the rate changes during the exchange?
We lock the rate at the time of transaction initiation to protect you from market fluctuations.
Other Questions
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Do I need to create an account?
No, Sarafi Live allows instant exchanges without registration.
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Are there any fees?
Yes, a small fee is included in the exchange rate. Details are displayed before confirming the transaction.
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Can I exchange stablecoins?
Yes, we support all major stablecoins like USDT, USDC, and more.
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What if I have a problem not listed here?
Contact our support team, and we’ll be happy to assist you.
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How do I stay updated on new features?
Follow us on social media or subscribe to our newsletter for updates.
Sarafi Live is a unique and beautiful collection of UI elements that are all flexible and modular. A complete and customizable solution to building the website of your dreams.